Loomie Return Policy
- Returns accepted within 14 days of delivery.
- Items must be unused, unopened, and in original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Used feeding products (for hygiene and safety reasons).
- Personalised or customised items.
How Our Refunds System Work?
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Step 1: Customer Ships Return
Please Note: Return shipping is the responsibility of the customer — thank you for understanding as a small brand.
Please send items back in original packaging. We’ll confirm once received.
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Step 2: Our Team will inspect returned items
Our team carefully checks that the products are unused and in good condition.
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Step 3: Email notification: Return approved or declined
Refunds are always sent back to the same payment method you used.
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Step 4: Receive you refund
Most banks take 5–7 business days to complete the transfer.
Damaged or Wrong Item
If your order arrives damaged, defective, or incorrect, please email us at support@loomie-london.co.uk within 7 days of delivery.
Please attach clear photos of the issue.
We’ll arrange a free replacement or a refund as soon as possible.
